Recently, I made a trip to the home base of AgSense® in Huron, S.D. I have to admit that in early January there are a lot of places I’d rather visit than South Dakota. That being said, I was greeted by a warm welcome from the friendly folks at AgSense.
A lot of innovative ideas and products come from small towns. Valley® Irrigation and AgSense both have this in common. When you come from this type of environment, everyone in the company has to wear multiple hats.
It’s great to see a company working as a team. Everyone at AgSense is cross trained and can do anything from answering the phone to helping on the assembly line. Don’t be surprised when Terry (the president of AgSense) answers the phone and helps a farmer with a technical question.
This type of hands-on approach allows AgSense to provide immediate, focused customer service. Not only does this benefit the customer, but the feedback from the customer can be applied to product improvement, fostering innovation and development. I’ve heard from many farmers how friendly and helpful the people at AgSense are when responding to phone calls and questions.
It may sound cliché, but there really is a family atmosphere at AgSense. You can tell its people care about each other and the business on a very personal level. We, here at Valley, are very glad to have them on our team.